Terms of service

 

Welcome to fearofgode.shop.

These Terms of Service govern your access to and use of fearofgode.shop, including all information, features, products, services, content, and purchasing facilities made available through the website.

Throughout these Terms of Service, “fearofgode.shop”, “we”, “us”, and “our” refer to fearofgode.shop. “You” and “your” refer to any visitor, customer, account holder, or person using the website.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service and the policies referenced in them.

Please read these Terms of Service carefully before using the website or placing an order.

Nothing in these Terms of Service excludes, restricts, or replaces any mandatory rights available to consumers under applicable United Kingdom law.

1. About Our Website

fearofgode.shop operates an online retail website through which customers may browse and purchase available products.

Our online store is hosted by Shopify. Shopify provides the ecommerce platform and technical infrastructure that allow us to display and sell products.

These Terms of Service apply to:

  • Visitors browsing the website

  • Customers placing orders

  • Customers creating accounts

  • Individuals contacting customer support

  • Individuals submitting reviews or other content

  • Any other person using a feature of the website

2. Contact Information

Questions regarding these Terms of Service, products, orders, returns, refunds, or other services may be sent to:

Company: fearofgode.shop
Website: fearofgode.shop
Email: info@fearofgode.shop

Customers contacting us about an existing order should include their full name, order number, and the email address used to place the order.

3. Acceptance of These Terms

By using the website, you confirm that:

  • You have read and understood these Terms of Service

  • You agree to comply with these Terms of Service

  • The information you provide is accurate and complete

  • You are legally capable of entering into the relevant transaction

  • You will not use the website for unlawful or fraudulent purposes

If you do not agree to these Terms of Service, you must not place an order or continue using features that require acceptance of these terms.

4. Eligibility to Use the Website

You must be at least 18 years old to place an order independently.

If you are under 18, you may use the website and place an order only with the involvement and permission of a parent or legal guardian who accepts responsibility for the transaction.

You must not use the website where doing so would breach any law applicable to you.

5. Consumer Purchases

These Terms of Service are primarily intended for customers purchasing products for personal use rather than for resale, trade, business, craft, or professional purposes.

A person purchasing products wholly or mainly for purposes outside their trade, business, craft, or profession may have consumer rights under United Kingdom law.

Nothing in these Terms of Service limits those statutory consumer rights.

6. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, colours, materials, prices, availability information, and other product details are accurate.

Customers should review all available product information before placing an order.

Product images are provided for illustrative purposes. Actual colours may appear slightly different because of:

  • Device display settings

  • Screen resolution

  • Lighting conditions

  • Photography

  • Manufacturing variations

Minor differences that do not materially affect the product’s appearance, quality, function, or conformity with its description will not necessarily constitute a defect.

Products supplied must still conform to the contract and applicable consumer protection requirements.

7. Product Measurements and Sizing

Where measurements or sizing information is provided, customers should review that information carefully before purchasing.

Sizing conventions may differ between brands, manufacturers, product categories, and countries. A customer should not rely solely on a general size label where specific measurements are available.

Reasonable manufacturing variations may occur. However, this section does not limit any rights where a product is materially different from the measurements or description provided.

8. Product Availability

All products are subject to availability.

Adding a product to a shopping basket does not reserve the product or guarantee availability.

We may apply reasonable purchase limits where necessary to:

  • Manage limited inventory

  • Prevent fraudulent orders

  • Prevent unauthorised resale

  • Ensure fair product availability

  • Comply with legal or delivery restrictions

If a product becomes unavailable after an order is submitted, we will contact the customer and refund any amount paid for the unavailable product.

We will not replace an unavailable product with another product without the customer’s agreement.

9. Prices

Product prices are displayed on the website in the currency indicated during browsing or checkout.

The total amount payable will be shown before the customer submits the order. This may include:

  • Product prices

  • Applicable taxes

  • Delivery charges, where applicable

  • Discounts

  • Other charges clearly disclosed before payment

We will not add optional charges without the customer’s express agreement.

Prices may change from time to time, but a price change will not normally affect an order that has already been accepted.

10. Pricing and Product Information Errors

We make reasonable efforts to keep product and pricing information accurate. However, typographical, technical, or administrative errors may occasionally occur.

If we identify an obvious error before accepting an order, we may contact the customer to:

  • Confirm whether they wish to proceed using the correct information or price; or

  • Cancel the affected item and receive a full refund.

We will not increase the agreed price after accepting an order unless the customer expressly agrees or the change is required by law.

Where an error is not obvious and an order has already been accepted, we will handle the matter fairly and in accordance with applicable law.

11. Placing an Order

To place an order, the customer must follow the checkout process and provide the information requested.

Before submitting an order, the customer will have an opportunity to review and correct the order details.

The customer is responsible for ensuring that the following information is accurate:

  • Products selected

  • Quantities

  • Size or variant selections

  • Delivery address

  • Billing information

  • Email address

  • Telephone information, where provided

  • Payment information

After submitting an order, the customer should receive an electronic order acknowledgement.

12. Formation of the Contract

An order submitted through the website constitutes an offer by the customer to purchase the selected products.

An automated order acknowledgement confirms that we have received the order. It does not necessarily mean that the order has been accepted.

A contract is formed when we send confirmation that the order has been accepted or dispatched, whichever occurs first.

If we cannot accept an order, we will notify the customer and refund any payment collected for the rejected order.

Reasons we may be unable to accept an order include:

  • The product is unavailable

  • Payment cannot be authorised

  • Delivery is unavailable to the supplied address

  • The order breaches a reasonable purchase restriction

  • We reasonably suspect fraud or unauthorised payment activity

  • Product or pricing information contains an obvious error

  • The transaction would breach applicable law

  • The customer has provided materially incomplete or inaccurate information

We will not refuse an order for an unlawful or discriminatory reason.

13. Order Confirmation

After an order is accepted, the customer will receive confirmation in a durable electronic format, normally by email.

The confirmation may include:

  • Order number

  • Products ordered

  • Prices

  • Delivery information

  • Customer contact information

  • Applicable policies

  • Other information relating to the contract

Customers should save the order confirmation and these Terms of Service for future reference.

14. Payment

Customers must use one of the payment methods displayed at checkout.

By providing payment information, the customer confirms that:

  • The payment information is accurate

  • The customer is authorised to use the selected payment method

  • Sufficient funds or credit are available

  • The payment does not involve fraud or unlawful activity

Payments may be processed by independent payment service providers. Those providers may carry out authorisation, identity, security, and fraud-prevention checks.

We do not ordinarily receive or store complete payment card numbers or card security codes.

Payment may be authorised or collected when the order is placed. If we cannot accept or fulfil the order, the relevant amount will be cancelled, released, or refunded as appropriate.

15. Fraud Prevention

We may use reasonable fraud-prevention measures to protect customers, payment providers, and our business.

An order may be delayed or reviewed where information indicates possible:

  • Unauthorised payment use

  • Identity misuse

  • Abnormal purchasing activity

  • Address inconsistency

  • Account compromise

  • Resale abuse

  • Other fraudulent conduct

We may request reasonable additional information to verify an order. Customers should never send complete payment card details, passwords, or security codes by email.

Where we reasonably determine that an order is fraudulent or unlawful, we may cancel it and refund any legitimate payment where appropriate.

16. Delivery

Delivery arrangements, available locations, estimated delivery periods, and applicable charges are explained during checkout and in our Shipping Policy.

Delivery estimates are not guaranteed unless expressly stated otherwise. We will make reasonable efforts to deliver within the period agreed with the customer.

The customer must provide a complete and accurate delivery address.

We may use third-party warehouses, fulfilment providers, postal operators, and delivery carriers to process and deliver orders.

If delivery is materially delayed, we will communicate with the customer where reasonably possible and provide the remedies required by applicable consumer law.

17. Delivery Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Carrier disruption

  • Customs processing

  • Severe weather

  • Natural disasters

  • Transport interruptions

  • Public holidays

  • Industrial action

  • Security incidents

  • Government restrictions

  • Incorrect delivery information

  • Other events that could not reasonably have been prevented

We will take reasonable steps to minimise the effect of a delay.

Nothing in this section removes the customer’s right to cancel or obtain a refund where that right arises under applicable law.

18. Delivery Address

Customers are responsible for checking the delivery address before submitting an order.

Customers should contact info@fearofgode.shop immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after processing or dispatch has begun.

If a parcel is returned because the customer supplied an incorrect or incomplete address, we may ask the customer to pay reasonable additional delivery costs before resending the order, where permitted by law.

No such charge will apply where the delivery failure was caused by fearofgode.shop or its service providers.

19. Delivery Completion and Risk

Delivery is normally completed when the products are delivered to:

  • The address supplied by the customer

  • A person identified by the customer

  • A safe place expressly authorised by the customer

  • A collection point selected or authorised by the customer

Risk of accidental loss or damage generally passes to the consumer when the consumer, or a person identified by the consumer other than the carrier, takes physical possession of the products.

Where the customer independently appoints a carrier that was not offered by us, risk may pass when the products are delivered to that carrier, as permitted by law.

20. Ownership of Products

Ownership of products passes to the customer when:

  • We have received full payment; and

  • The products have been delivered,

unless applicable law requires otherwise.

21. Import Duties and Customs Charges

Where products are delivered internationally, customs procedures, import taxes, or other charges may apply.

Any charges that the customer is expected to pay will be disclosed before purchase where required and reasonably known.

Customers will not be made responsible for mandatory charges that the law requires us to include in the advertised or checkout price but that were not properly disclosed.

Customs processing may affect delivery times.

22. Order Changes and Cancellations Before Dispatch

Customers wishing to change or cancel an order should contact:

info@fearofgode.shop

Requests should be submitted as soon as possible.

We will make reasonable efforts to process the request, but changes or cancellations cannot be guaranteed after fulfilment or dispatch has begun.

If an order has already been dispatched, the customer may exercise any applicable cancellation and return rights described in our Return and Refund Policy.

23. Statutory Cancellation Rights

Customers purchasing online may generally cancel eligible orders without giving a reason within 14 days after receiving the products.

For an order delivered in multiple shipments, the cancellation period generally begins after the final product is received.

After notifying us of cancellation, the customer must normally return the relevant products within 14 days.

Certain products may be legally excluded from change-of-mind cancellation rights, including qualifying personalised goods and sealed hygiene-sensitive goods after the seal has been broken.

Detailed cancellation instructions, return conditions, refund procedures, exceptions, and return shipping rules are provided in our Return and Refund Policy.

Nothing in these Terms of Service reduces any statutory cancellation right.

24. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy and applicable law.

Customers must contact:

info@fearofgode.shop

before sending a return so that the correct return instructions can be provided.

Customers should not send products to an address shown on a parcel without first confirming that it is an authorised return address.

For an eligible cancellation, refunds will be processed within the legally required period and using the original payment method unless another method is expressly agreed.

We may withhold a cancellation refund until the returned products are received or the customer provides satisfactory evidence that they have been sent back, where permitted by law.

25. Faulty, Damaged, or Misdescribed Products

Products supplied to consumers must:

  • Be of satisfactory quality

  • Be fit for their normal purpose

  • Be fit for a particular purpose made known and accepted before purchase

  • Match their description

  • Correspond with any approved sample or model

  • Be installed correctly where installation forms part of the contract

Customers should contact info@fearofgode.shop if a product is faulty, damaged, incorrect, incomplete, or materially different from its description.

Depending on the circumstances, the customer may be entitled to:

  • Reject the product

  • Receive a refund

  • Request a repair

  • Request a replacement

  • Receive a price reduction

  • Exercise another remedy available under applicable law

Customers may generally have a short-term right to reject qualifying faulty goods within 30 days of taking ownership. Other legal remedies may continue after that period.

Nothing in these Terms of Service limits those rights.

26. Product Inspection and Evidence

Where a customer reports a damaged, faulty, or incorrect product, we may reasonably ask for:

  • The order number

  • A description of the issue

  • Photographs or videos

  • Photographs of the packaging

  • Photographs of the delivery label

  • Other information reasonably required to investigate the issue

Requesting this information does not remove or replace the customer’s statutory rights.

Customers should retain damaged products and packaging while a claim is being reviewed unless instructed otherwise.

27. Customer Accounts

Some website features may allow customers to create an account.

Customers are responsible for:

  • Providing accurate account information

  • Keeping login credentials confidential

  • Using a secure password

  • Restricting unauthorised access to their device

  • Informing us promptly of suspected account misuse

We may suspend or restrict an account where reasonably necessary to protect the customer, investigate fraud, prevent unlawful use, or enforce these Terms of Service.

Account suspension will not remove rights relating to an existing valid order, return, refund, or complaint.

28. Marketing Communications

We may send marketing communications where the customer has consented or where marketing is otherwise permitted by applicable law.

Customers may unsubscribe at any time by:

Unsubscribing from marketing does not prevent us from sending necessary communications relating to orders, delivery, account security, returns, refunds, or customer service.

29. Promotions and Discount Codes

Promotions, discount codes, competitions, giveaways, or special offers may be subject to additional terms displayed with the relevant promotion.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash

  • Only one code may be used per order

  • A code must be used before its stated expiry

  • A code may apply only to eligible products

  • A code must not be obtained or used fraudulently

  • Discounts cannot normally be applied retrospectively

  • Refunds are based on the amount actually paid

We may withdraw or correct a promotion before an order is accepted where it contains an obvious error or has been abused.

We will not use misleading countdowns, false stock claims, or fabricated purchasing activity.

30. Product Reviews and Customer Content

Customers may be permitted to submit reviews, photographs, comments, feedback, or other content.

Content submitted must:

  • Be based on a genuine experience

  • Be relevant to the product or service

  • Be accurate to the best of the customer’s knowledge

  • Not contain unlawful, threatening, abusive, or discriminatory material

  • Not infringe intellectual property or privacy rights

  • Not contain malicious software

  • Not include deceptive advertising or spam

  • Not impersonate another person

By submitting content for publication, the customer grants fearofgode.shop a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and distribute that content for operating and promoting the store.

The customer retains ownership of their original content.

We may moderate or remove content where reasonably necessary, but we will not alter a review in a manner that misrepresents the customer’s opinion.

31. Prohibited Uses

You must not use the website:

  • For unlawful or fraudulent purposes

  • To violate another person’s rights

  • To submit false account or payment information

  • To interfere with website security

  • To introduce viruses or malicious code

  • To scrape or harvest personal information unlawfully

  • To gain unauthorised access to an account or system

  • To conduct automated purchasing that disrupts fair access

  • To submit abusive, threatening, or discriminatory material

  • To interfere with another customer’s use of the website

  • To reproduce protected website content unlawfully

  • To engage in payment fraud or chargeback abuse

We may restrict access where reasonably necessary to prevent or investigate prohibited conduct.

32. Intellectual Property

Unless otherwise stated, the website and its original content are owned by or licensed to fearofgode.shop.

Protected material may include:

  • Website text

  • Product descriptions

  • Graphics

  • Logos

  • Page layouts

  • Photographs

  • Videos

  • Designs

  • Software

  • Databases

  • Branding elements

You may access and use the website for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, sell, modify, republish, scrape, or commercially exploit protected content without permission, except where permitted by law.

Third-party trademarks, product names, platform names, and logos remain the property of their respective owners.

33. Third-Party Services and Links

The website may contain links to or integrations with independent third parties, including:

  • Shopify

  • Payment processors

  • Delivery providers

  • Social media platforms

  • Analytics providers

  • Marketing services

  • Customer support applications

Third-party services may be governed by their own terms and privacy notices.

We are not responsible for an independent third party’s acts or omissions where that third party controls the relevant service. However, this does not exclude responsibility that legally remains with fearofgode.shop under the customer’s purchase contract.

Customers should review third-party terms before using an external service.

34. Website Availability

We aim to keep the website accessible and functioning properly, but uninterrupted access cannot be guaranteed.

We may temporarily suspend or restrict website access for:

  • Maintenance

  • Security updates

  • Technical repairs

  • Platform changes

  • Legal compliance

  • Events outside our reasonable control

We will make reasonable efforts to minimise disruption.

Temporary website unavailability does not affect rights relating to an accepted order.

35. Website Information

General website content is provided to assist customers with shopping and understanding our services.

We make reasonable efforts to keep information accurate and current. However, general informational content should not be treated as professional legal, medical, financial, or technical advice.

Product-specific claims that form part of a purchase contract remain subject to applicable consumer law and cannot be excluded by this section.

36. Privacy and Personal Information

Our collection and use of personal information are explained in our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as necessary to:

  • Operate the website

  • Process orders

  • Take payments

  • Arrange delivery

  • Provide customer support

  • Prevent fraud

  • Comply with legal obligations

Customers should review the Privacy Policy before submitting personal information.

37. Our Responsibility to Consumers

We are responsible for losses that are a foreseeable result of:

  • Our breach of these Terms of Service; or

  • Our failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it would happen or where both parties knew it might happen when the contract was formed.

We are not responsible for losses caused solely by inaccurate information supplied by the customer, except where we failed to take reasonable steps that the law required us to take.

38. Liability That Is Not Excluded

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

This includes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Defective products where liability cannot legally be excluded

  • Breach of statutory rights relating to goods

  • Products that are not of satisfactory quality

  • Products that are not fit for purpose

  • Products that do not match their description

  • Any other liability that cannot legally be excluded

39. Business Losses

The website is intended primarily for consumers.

Where a customer uses a product for commercial or business purposes, we are not responsible for business losses such as:

  • Loss of profit

  • Loss of revenue

  • Loss of business opportunity

  • Loss of anticipated savings

  • Business interruption

This section does not apply where such a limitation would be unlawful or where we expressly agreed that a product was being supplied for a specific business purpose.

40. Events Outside Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control, provided that we:

  • Take reasonable steps to reduce the effect of the event

  • Communicate material delays where reasonably possible

  • Continue performance when reasonably possible

  • Provide cancellation or refund rights where required by law

Events outside reasonable control may include natural disasters, war, civil disturbance, government action, carrier disruption, industrial action, widespread network failure, epidemic restrictions, or severe weather.

This section does not remove statutory consumer rights.

41. Suspension or Termination of Website Access

We may suspend or terminate access to non-essential website features where a person materially breaches these Terms of Service, commits fraud, threatens security, or uses the website unlawfully.

Where reasonably possible, we will explain the reason for the restriction.

Termination of website access does not:

  • Cancel a valid accepted order without lawful reason

  • Remove payment obligations already incurred

  • Remove return or refund rights

  • Affect provisions intended to continue after termination

42. Changes to These Terms

We may update these Terms of Service to reflect:

  • Changes to our services

  • Changes to website functions

  • Changes to Shopify features

  • Changes in applicable law

  • Security requirements

  • Business or operational changes

Updated terms will be published with a revised “Last updated” date.

Changes will apply prospectively and will not unfairly alter an order or contract already accepted.

The terms applying to an order are normally those in effect when the customer placed that order, unless a change is required by law or expressly agreed.

43. Transfer of Rights

We may transfer our rights or obligations under these Terms of Service to another organisation as part of a legitimate business transfer or reorganisation.

A transfer will not reduce the customer’s contractual or statutory rights.

Customers may transfer their rights under a contract where permitted by law. We may require reasonable evidence that the transfer is valid.

44. No Waiver

If we do not immediately enforce a provision of these Terms of Service, that does not mean we have waived the right to enforce it later.

If a customer breaches these Terms of Service and we do not act immediately, we may still take appropriate action at a later date.

45. Severability

Each section of these Terms of Service operates separately.

If a court or competent authority finds a provision unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.

Any invalid provision will be interpreted or adjusted only to the minimum extent necessary to make it lawful and enforceable.

46. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to the contract between fearofgode.shop and the customer does not have the right to enforce these Terms of Service.

This does not affect any right or remedy that exists independently under law.

47. Entire Agreement

These Terms of Service, the order confirmation, and the policies incorporated into the purchase contract contain the terms governing the relevant transaction.

Nothing in this section excludes responsibility for:

  • Fraud

  • Fraudulent misrepresentation

  • A statement that forms part of the product description

  • Pre-contract information that the law makes binding

  • Any representation on which the customer is legally entitled to rely

48. Complaints

Customers who have a complaint should contact:

info@fearofgode.shop

The complaint should include:

  • The customer’s full name

  • Order number

  • Relevant dates

  • A clear description of the issue

  • Supporting photographs or documents

  • The resolution requested

We will review complaints fairly and respond as soon as reasonably possible.

Submitting a complaint does not affect the customer’s statutory rights or right to pursue another lawful remedy.

49. Governing Law and Jurisdiction

These Terms of Service and contracts made through the website are governed by the laws of England and Wales, subject to any mandatory consumer protection law applicable in the part of the United Kingdom where the customer resides.

A consumer living in England or Wales may bring proceedings in the courts of England and Wales.

A consumer living in Scotland may bring proceedings in Scotland or, where legally permitted, England and Wales.

A consumer living in Northern Ireland may bring proceedings in Northern Ireland or, where legally permitted, England and Wales.

Customers residing outside the United Kingdom retain any mandatory consumer rights that cannot lawfully be excluded by a choice-of-law clause.

50. Relationship With Other Policies

The following policies form part of the terms governing use of the website and purchases where relevant:

  • Privacy Policy

  • Return and Refund Policy

  • Shipping Policy

  • Legal Notice

  • Contact Us information

  • Any product-specific or promotional terms displayed before purchase

If there is a conflict, mandatory law will take priority. Subject to mandatory law, the more specific policy will normally apply to the particular issue it addresses.

51. Contact Us

Questions about these Terms of Service may be sent to:

Company: fearofgode.shop
Website: fearofgode.shop
Email: info@fearofgode.shop

Please include sufficient information for us to identify and respond to your enquiry.