Shipping policy

This Shipping Policy explains how orders placed through fearofgode.shop are processed, dispatched, delivered, tracked, and handled in the event of a delay, loss, damage, or delivery problem.

By placing an order through fearofgode.shop, you acknowledge that you have reviewed and accepted this Shipping Policy.

Nothing in this Shipping Policy limits or excludes any mandatory rights available to consumers under applicable United Kingdom law.

1. Free Standard Shipping

fearofgode.shop provides free standard shipping on all orders placed through our website.

Customers are not required to meet a minimum purchase value to qualify for free standard shipping.

Any available delivery method and the applicable shipping charge will be displayed during checkout before an order is submitted. Where no alternative delivery service is displayed, the order will be sent using our free standard shipping service.

2. Estimated Delivery Time

The estimated delivery time for standard orders is:

15–20 business days

The estimated delivery period begins after the order has been successfully confirmed and payment has been authorised.

Business days are Monday to Friday and exclude Saturdays, Sundays, United Kingdom bank holidays, and public holidays observed in the relevant delivery location.

The delivery timeframe is an estimate rather than a guaranteed delivery date unless we expressly confirm a guaranteed date in writing.

3. Order Processing

After an order is placed, we may need time to:

  • Confirm payment

  • Verify order information

  • Conduct security and fraud-prevention checks

  • Prepare the products

  • Package the order

  • Create shipping documentation

  • Transfer the parcel to the delivery provider

Orders placed during weekends, bank holidays, or public holidays may begin processing on the next available business day.

Customers will receive an order confirmation at the email address provided during checkout.

4. Order Confirmation

After an order is submitted, an order confirmation email will normally be sent to the customer.

Customers should review the confirmation carefully and verify that the following information is correct:

  • Customer name

  • Products ordered

  • Product variants and quantities

  • Delivery address

  • Email address

  • Telephone number, where provided

  • Order total

Customers who identify an error should contact info@fearofgode.shop immediately.

Receiving an order confirmation does not necessarily mean that the order has been dispatched.

5. Dispatch Confirmation

When an order has been dispatched, we may send a dispatch confirmation email containing available delivery information.

Where tracking is available, the dispatch confirmation may include:

  • A tracking number

  • The name of the delivery provider

  • A tracking link

  • The date of dispatch

  • Other relevant delivery information

Tracking information may take several business days to become active after the dispatch confirmation is sent.

A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.

6. Delivery Locations

We deliver orders to the destinations made available during checkout.

A customer may complete an order only where the delivery destination is accepted by our checkout system.

Certain delivery locations may require additional transit time because of:

  • Geographic distance

  • Limited local carrier services

  • Remote-area delivery routes

  • Customs procedures

  • Local delivery restrictions

  • Transportation disruptions

Where we are unable to deliver to an address after an order has been submitted, we will contact the customer and cancel or refund the affected order as appropriate.

7. Accurate Delivery Information

Customers are responsible for providing a complete and accurate delivery address.

The delivery information must include all details reasonably required by the carrier, including:

  • Recipient’s full name

  • Building or house number

  • Street name

  • Flat, unit, or apartment number, where applicable

  • Town or city

  • County or region, where applicable

  • Postcode

  • Country

  • Valid contact information

fearofgode.shop is not responsible for a delay or failed delivery caused by incomplete or inaccurate information supplied by the customer, except where responsibility cannot legally be excluded.

8. Changing a Delivery Address

Customers who need to change a delivery address must contact:

info@fearofgode.shop

The request should be submitted immediately after the order is placed.

We will make reasonable efforts to update the address, but we cannot guarantee that a change can be completed after the order has entered processing or has been dispatched.

For security reasons, we may request reasonable information to verify the customer’s identity before changing delivery details.

Once a parcel has been dispatched, the delivery provider may be unable to redirect it.

9. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, it may be:

  • Delayed

  • Held by the carrier

  • Delivered to the address provided

  • Returned to the sender

  • Declared undeliverable

If the parcel is returned to us, we will contact the customer after receiving and inspecting it.

Where legally permitted, the customer may be responsible for reasonable additional costs incurred because of an incorrect or incomplete address supplied during checkout.

No additional charge will apply where the delivery failure was caused by fearofgode.shop or a service provider acting on our behalf.

10. Split Shipments

An order containing multiple products may be delivered in more than one parcel.

Products may be dispatched separately because of:

  • Product availability

  • Different fulfilment locations

  • Packaging requirements

  • Parcel size or weight

  • Delivery provider requirements

  • Operational efficiency

Separate parcels may arrive on different dates.

Customers will not be charged additional standard shipping fees where we choose to divide an order into multiple shipments.

Where available, separate tracking details may be provided for each parcel.

11. Delivery Attempts

The delivery provider may make one or more delivery attempts.

If nobody is available to receive the parcel, the delivery provider may:

  • Leave the parcel in an authorised safe place

  • Leave the parcel with a neighbour

  • Deliver it to a collection point

  • Attempt delivery again

  • Leave delivery instructions

  • Return the parcel to the sender

The available options depend on the delivery provider and the delivery location.

Customers are responsible for reviewing tracking information and following any instructions issued by the delivery provider.

12. Safe-Place and Neighbour Delivery

Where a customer instructs or authorises a carrier to leave a parcel in a safe place, with a neighbour, at a collection point, or in another nominated location, the parcel may be treated as delivered when it is left at that authorised location.

Customers should select only secure and suitable delivery options.

This section does not remove any responsibility that legally remains with fearofgode.shop or the delivery provider.

13. Delivery to Collection Points

Where collection-point delivery is available, customers must collect the parcel within the period specified by the delivery provider.

The customer may be required to present:

  • Identification

  • A collection code

  • A tracking number

  • Other verification information

If the parcel is not collected within the required period, it may be returned to the sender.

14. Tracking an Order

Customers should use the tracking information provided in the dispatch confirmation to monitor delivery progress.

Tracking updates are controlled by the delivery provider and may not appear in real time.

Tracking may temporarily show:

  • Label created

  • Information received

  • Shipment awaiting collection

  • In transit

  • Customs processing

  • Delivery delayed

  • Out for delivery

  • Delivered

Customers should allow a reasonable period for tracking information to update before reporting a problem.

15. Delayed Orders

Although most orders are expected to arrive within 15–20 business days, delivery may occasionally be delayed by circumstances outside our reasonable control.

Possible causes include:

  • Severe weather

  • Carrier disruption

  • Customs processing

  • Transport interruptions

  • Public holidays

  • Bank holidays

  • Industrial action

  • Government restrictions

  • Security inspections

  • Incorrect delivery information

  • Remote delivery locations

  • Unusually high order volumes

  • Natural disasters

  • Other unforeseen operational events

If an order has not arrived after the estimated delivery period, the customer should contact:

info@fearofgode.shop

The customer should provide their full name, order number, and delivery address so that we can investigate.

16. Material Delivery Delays

If delivery is materially delayed, we will take reasonable steps to:

  • Investigate the shipment

  • Contact the delivery or fulfilment provider

  • Provide available tracking information

  • Update the customer

  • Arrange an appropriate remedy where required

Where a customer has a legal right to cancel because an order was not delivered within the agreed or legally required period, nothing in this Shipping Policy restricts that right.

Where delivery by a particular date was essential and this was clearly communicated and accepted before the order was placed, applicable consumer rights will continue to apply.

17. Parcels Marked as Delivered

If tracking shows that a parcel has been delivered but the customer cannot locate it, the customer should first:

  • Check the delivery address

  • Inspect entrances and authorised safe places

  • Ask members of the household

  • Ask neighbours

  • Check reception or building management areas

  • Contact the delivery provider where appropriate

If the parcel still cannot be located, the customer should contact info@fearofgode.shop promptly.

The customer should provide:

  • Full name

  • Order number

  • Delivery address

  • Tracking number

  • Relevant delivery information

We will review the matter and, where appropriate, open an investigation with the delivery provider.

A tracking status alone will not be used to unfairly remove any rights the customer has under applicable consumer law.

18. Lost Parcels

A parcel may need to remain without a confirmed delivery scan for a reasonable period before the delivery provider classifies it as lost.

If a parcel is confirmed as lost, fearofgode.shop will provide an appropriate remedy, which may include:

  • Sending a replacement

  • Refunding the affected products

  • Providing another remedy agreed with the customer

The available remedy may depend on product availability, the customer’s preference, and applicable legal requirements.

Customers will not be required to bear the loss of a parcel where responsibility for the parcel legally remains with fearofgode.shop.

19. Damaged Parcels

Customers should inspect their order as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, the customer should contact:

info@fearofgode.shop

The message should include:

  • Full name

  • Order number

  • Description of the damage

  • Photographs of the product

  • Photographs of the external packaging

  • Photographs of the internal packaging

  • Photograph of the shipping label

Customers should retain the product and all packaging until the matter has been reviewed.

Providing photographs helps us investigate the damage with the carrier but does not remove the customer’s statutory rights.

20. Incorrect or Missing Products

If the customer receives an incorrect product or an order is missing a product, the customer should contact info@fearofgode.shop promptly.

The customer should provide:

  • Full name

  • Order number

  • Details of the missing or incorrect product

  • Photographs of the products received

  • Photographs of the parcel and shipping label

After reviewing the information, we will provide an appropriate remedy, which may include a replacement, refund, or completion of the order.

21. Refused Deliveries

Refusing a parcel does not automatically constitute a valid cancellation request.

A customer wishing to cancel an order should contact info@fearofgode.shop and clearly state that they wish to exercise their applicable cancellation rights.

If a customer refuses delivery without contacting us, processing a refund may be delayed until the parcel has been returned and identified.

Reasonable costs directly caused by an unauthorised refusal may be deducted only where permitted by law.

22. Unclaimed Parcels

Customers are responsible for collecting parcels held at an authorised collection point or delivery depot within the period specified by the carrier.

If a parcel is not collected, it may be returned to the sender.

After the returned parcel is received and inspected, we will contact the customer regarding the available options.

Where permitted by law, reasonable costs arising directly from an unclaimed parcel may be deducted or charged before reshipment.

23. Returned-to-Sender Parcels

A parcel may be returned to the sender because of:

  • An incorrect address

  • An incomplete address

  • Failed delivery attempts

  • Failure to collect the parcel

  • Refusal of delivery

  • Carrier restrictions

  • Damage during transportation

  • Customs or import issues

Once the returned parcel is received, we will review the circumstances and contact the customer.

A refund or reshipment will be handled in accordance with this Shipping Policy, our Return and Refund Policy, and applicable consumer law.

24. Customs and International Deliveries

Where an order is delivered outside the United Kingdom, it may be subject to customs clearance, import controls, local taxes, or duties.

Any mandatory charge that we are legally required to include in the checkout price will be disclosed as required.

Where local import charges are legally payable by the recipient, the relevant customs authority or delivery provider may collect those charges separately.

Customs processing may extend the estimated delivery period.

Customers are responsible for ensuring that products ordered can lawfully be imported into the delivery country.

If an order is returned because the customer refused to pay a properly disclosed and lawfully applicable import charge, any refund will be handled after the parcel is returned and inspected.

25. Delivery Restrictions

We may be unable to deliver certain products to particular regions because of:

  • Legal restrictions

  • Carrier restrictions

  • Customs rules

  • Product classification

  • Safety requirements

  • Size or weight limits

  • Service availability

Where a restriction prevents us from accepting or completing an order, we will notify the customer and refund any affected payment.

26. Risk of Loss or Damage

For consumer orders, responsibility for accidental loss or damage generally remains with fearofgode.shop until the products are delivered into the physical possession of:

  • The customer

  • A person identified by the customer

  • Another recipient authorised by the customer

Different rules may apply where the customer independently appoints a carrier that was not offered by fearofgode.shop.

Nothing in this section limits any mandatory rights available under applicable law.

27. Order Cancellation

Customers wishing to cancel an order before dispatch should contact:

info@fearofgode.shop

We will make reasonable efforts to process the cancellation request. However, cancellation cannot be guaranteed once processing or dispatch has begun.

If the order has already been dispatched, the customer may exercise any applicable cancellation and return rights described in our Return and Refund Policy.

28. Changes to an Order

Requests to change a product, size, colour, quantity, or delivery address should be submitted immediately after placing the order.

We cannot guarantee that an order can be changed once processing has started.

Where a requested change cannot be completed, the customer may need to receive the order and follow the applicable return process.

29. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery information

  • Monitoring order and tracking emails

  • Checking spam or junk folders

  • Following carrier instructions

  • Collecting parcels within the required period

  • Contacting us promptly when a delivery problem occurs

  • Providing reasonable information needed to investigate a claim

These responsibilities do not remove any statutory rights or any responsibility that legally remains with fearofgode.shop.

30. Circumstances Outside Our Control

We are not responsible for a delay caused solely by circumstances that could not reasonably have been prevented, provided that we take reasonable steps to minimise the effect of the delay.

Such circumstances may include:

  • Natural disasters

  • War or civil disturbance

  • Government action

  • Widespread transportation disruption

  • Severe weather

  • Industrial action

  • Public health restrictions

  • Major network or system failures

If such an event materially affects delivery, we will provide the remedies required by applicable law.

31. Statutory Consumer Rights

This Shipping Policy operates alongside applicable United Kingdom consumer protection law.

Nothing in this policy excludes, restricts, or replaces any mandatory rights concerning:

  • Delivery within the agreed period

  • Goods lost before delivery

  • Damaged products

  • Faulty products

  • Products that do not match their description

  • Cancellation of distance contracts

  • Refunds required by law

Where this Shipping Policy conflicts with a mandatory legal right, the mandatory legal right will apply.

32. Changes to This Shipping Policy

fearofgode.shop may update this Shipping Policy to reflect changes in:

  • Delivery services

  • Carrier arrangements

  • Fulfilment procedures

  • Website operations

  • Legal requirements

  • Shopify functionality

The updated version will be published on this page with a revised “Last updated” date.

Changes will not unfairly reduce rights relating to an order that has already been accepted.

33. Contact Us

For order, tracking, delivery, loss, or shipping-related enquiries, contact:

Company: fearofgode.shop
Website: fearofgode.shop
Email: info@fearofgode.shop

Please include your full name, order number, and a clear description of the issue so that we can review the enquiry efficiently.