Refund policy

 

This Return and Refund Policy explains how returns, cancellations, exchanges, and refunds are handled for purchases made through fearofgode.shop.

Nothing in this policy limits or excludes any rights available to consumers under applicable United Kingdom consumer protection law.

1. Right to Cancel an Online Order

Customers purchasing products online generally have the right to cancel their order without giving a reason.

The cancellation period begins when the order is placed and ends 14 days after the day on which the customer, or a person nominated by the customer other than the delivery carrier, receives the goods.

For an order containing multiple products delivered separately, the cancellation period ends 14 days after the day on which the final product is received.

To exercise the right to cancel, the customer must send a clear cancellation request to:

Email: info@fearofgode.shop

The cancellation request should include:

• The customer’s full name

• The order number

• The email address used to place the order

• The products being cancelled

• A clear statement confirming the decision to cancel

The cancellation request must be sent before the 14-day cancellation period expires. The customer does not need to provide a reason for cancelling.

2. Returning Products After Cancellation

After notifying fearofgode.shop of a cancellation, the customer must return the affected products without undue delay and no later than 14 days after the date on which the cancellation notice was sent.

Customers must contact info@fearofgode.shop before sending a return so that the correct return instructions and return address can be provided.

A cancellation is not dependent on prior approval. However, contacting us before sending the parcel helps ensure that the return is directed to the correct location and processed efficiently.

Products must not be returned to the address shown on the original parcel unless our customer support team confirms in writing that the address is an authorised return address.

The customer should retain the postage receipt, tracking number, and other proof that the return was sent.

3. Return Condition

Customers may inspect products in the same way that they would reasonably be permitted to inspect them in a physical shop.

Returned products should, where reasonably possible, be:

• Unworn, except for reasonable fitting or inspection

• Unwashed

• Unaltered

• Free from stains, odours, cosmetics, pet hair, or other signs of use

• Returned with original tags and accessories

• Returned with the original packaging where reasonably possible

The absence of original packaging does not automatically remove a customer’s statutory cancellation rights. However, the customer is responsible for taking reasonable care of the products while they are in their possession.

fearofgode.shop may reduce a refund to reflect any decrease in the value of a product caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics, and functionality.

4. Return Shipping Costs

For a return made because the customer changed their mind or exercised the statutory right to cancel, the customer is responsible for the direct cost of returning the products unless fearofgode.shop agrees otherwise in writing.

For products that are faulty, damaged, incorrect, not as described, or otherwise fail to meet applicable legal requirements, fearofgode.shop will cover or reimburse reasonable return shipping costs where a return is required.

Customers should not use an unusually expensive or expedited return service unless this has been authorised by fearofgode.shop in advance.

fearofgode.shop is not responsible for products lost during return shipping where the customer did not use an appropriate tracked or otherwise verifiable delivery service.

Returns sent on a cash-on-delivery or postage-due basis may be refused.

5. Refunds Following Cancellation

Where a valid cancellation applies, fearofgode.shop will refund:

• The price paid for the returned products

• The cost of the least expensive standard delivery option offered for the original order

If the customer selected an enhanced, express, premium, or more expensive delivery method, fearofgode.shop is not required to refund the additional amount above the cost of standard delivery.

Refunds will be issued without undue delay and no later than 14 days after:

• The returned products are received; or

• The customer provides satisfactory evidence that the products have been sent back,

whichever occurs first.

fearofgode.shop may withhold the refund until the returned products are received or until satisfactory evidence of return is provided.

Refunds will be made using the same payment method used for the original transaction unless the customer expressly agrees to another method. Customers will not be charged an additional fee by fearofgode.shop for receiving an approved refund.

The time required for a refund to appear in the customer’s account may vary depending on the bank, card issuer, payment provider, and processing system.

6. Faulty, Damaged, Incorrect, or Misdescribed Products

Products supplied by fearofgode.shop must be of satisfactory quality, fit for their intended purpose, and match their description.

Customers should contact us promptly if a product:

• Arrives damaged

• Is defective or faulty

• Is materially different from its description

• Is not fit for its normal or stated purpose

• Is the wrong product, colour, or size due to an order fulfilment error

• Is missing an essential component

• Otherwise fails to meet applicable consumer law requirements

Customers may contact:

Email: info@fearofgode.shop

The message should include:

• The customer’s full name

• The order number

• A description of the problem

• Clear photographs or videos showing the issue

• Photographs of the packaging and shipping label where relevant

Photographs and videos help us investigate the issue but do not remove or replace the customer’s statutory rights.

Where a product is faulty or otherwise does not conform to the contract, the customer may be entitled to a refund, repair, replacement, price reduction, or another remedy under applicable United Kingdom consumer law.

Customers may generally exercise the short-term right to reject qualifying faulty goods within 30 days of taking ownership of them. Additional rights may continue after this period.

Normal wear and tear, accidental damage, misuse, failure to follow care instructions, unauthorised alterations, or damage caused after delivery is not treated as an original product fault.

7. Products Damaged During Delivery

Customers should inspect their order as soon as reasonably possible after delivery.

If the parcel or product appears to have been damaged during transportation, the customer should contact info@fearofgode.shop promptly and provide photographs of:

• The damaged product

• The external packaging

• The internal packaging

• The shipping label

Customers should keep all packaging until the claim has been reviewed. We may need this information to investigate the matter with the delivery carrier.

8. Incorrect or Missing Products

If an order contains the wrong product or an item is missing, the customer should contact info@fearofgode.shop promptly after delivery.

After reviewing the order details, fearofgode.shop may arrange an appropriate replacement, refund, or other remedy. Customers will not be required to pay reasonable return shipping costs for products sent incorrectly by fearofgode.shop.

9. Exceptions to the Right to Cancel

The statutory right to cancel may not apply to certain products, including:

• Products made to the customer’s specifications

• Clearly personalised or customised products

• Sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been broken

• Products that deteriorate or expire rapidly

• Sealed audio, video, or software products after unsealing

• Digital content supplied immediately after the customer expressly agreed to immediate supply and acknowledged the loss of the cancellation right

• Products inseparably mixed with other items after delivery

A product will not be treated as non-returnable merely because it was sold at a reduced price or during a promotion. Statutory rights continue to apply to discounted and sale products.

The exceptions above do not remove a customer’s rights where a product is faulty, damaged, incorrect, misdescribed, or otherwise does not conform to the contract.

10. Hygiene-Sensitive Products

For health and hygiene reasons, sealed hygiene-sensitive products may not be eligible for a change-of-mind return after the protective seal has been removed.

This restriction applies only where the product is genuinely unsuitable for return for health protection or hygiene reasons and was supplied with an appropriate seal.

This restriction does not apply where the product is faulty, damaged, incorrect, or not as described.

11. Sale and Promotional Products

Products purchased during a sale, promotion, discount event, or with a promotional code are subject to the same statutory cancellation and consumer rights as full-price products.

Any refund will normally be based on the amount actually paid by the customer after discounts were applied.

A promotion ending after an order was placed does not affect the refund value of the returned product.

12. Exchanges

fearofgode.shop does not guarantee direct exchanges.

Where a customer requires a different size, colour, or product, the usual process is to return the original product in accordance with this policy and place a new order separately.

This process helps avoid delays and does not affect any statutory rights relating to faulty or non-conforming products.

13. Order Changes and Cancellations Before Dispatch

Customers who wish to change or cancel an order before dispatch should contact info@fearofgode.shop immediately.

We will make reasonable efforts to process the request. However, orders may begin processing shortly after they are placed, and a change or cancellation cannot be guaranteed once processing or dispatch has started.

If an order has already been dispatched, the customer may use the applicable cancellation and return rights described in this policy.

Refusing delivery does not replace the requirement to notify fearofgode.shop clearly that the order is being cancelled.

14. Refused, Unclaimed, or Undeliverable Parcels

If a parcel is refused, unclaimed, or returned because the customer supplied an incomplete or incorrect delivery address, any refund will be reviewed after the parcel is returned and inspected.

Reasonable costs arising directly from an incorrect address, repeated delivery failure, or an unauthorised refusal may be deducted where permitted by law.

No deduction will be made where the delivery problem was caused by fearofgode.shop or its delivery provider.

15. Return Inspection

All returned products may be inspected after arrival.

The inspection is used to confirm:

• The identity of the returned product

• Whether all parts and accessories are present

• Whether the product has been handled beyond reasonable inspection

• Whether any reported fault is present

• Whether the return relates to the correct order

A return inspection will not be used to deny or restrict rights that customers have under applicable consumer law.

16. Refund Delays

After fearofgode.shop confirms that a refund has been processed, the customer should allow their bank or payment provider a reasonable period to post the funds.

If a confirmed refund has not appeared, the customer should first check the relevant bank or payment account and then contact the payment provider.

Customers may contact info@fearofgode.shop if further confirmation of the refund transaction is required.

17. Chargebacks and Payment Disputes

Customers are encouraged to contact info@fearofgode.shop before opening a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

This does not prevent customers from exercising any lawful rights available through their bank, card issuer, payment provider, or applicable consumer protection procedure.

18. Return Fraud and Abuse

fearofgode.shop reserves the right to investigate suspected return fraud, including the return of products that were not purchased from our store, deliberate damage, substitution of products, falsified evidence, or repeated abusive return activity.

This section does not limit legitimate returns or statutory consumer rights.

19. Proof of Purchase

Customers may be asked to provide reasonable proof of purchase, such as:

• An order confirmation

• An order number

• The email address used to place the order

• Payment confirmation

We will not request complete payment card information, passwords, or security verification codes.

20. Statutory Rights

This policy is intended to operate consistently with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, and other applicable United Kingdom consumer protection legislation.

Nothing in this policy excludes, restricts, or replaces any mandatory statutory rights.

Where any provision of this policy conflicts with a mandatory legal right, the mandatory legal right will apply.

21. Contact Information

Questions, cancellation notices, return requests, and refund enquiries should be sent to:

Company: fearofgode.shop
Email: info@fearofgode.shop
Website: fearofgode.shop

Customers should include their order number and sufficient information for the request to be identified and reviewed.